FAQs
Frequently Asked Questions
👗 Sizing & Fit
Q: How do I determine the right size for me?
We provide detailed sizing charts on each product page, including measurements for bust, waist, and hips. If you're between sizes or need personalized advice, feel free to email us at info@cathy-linda.com with your measurements, and we'll gladly assist you.
Q: Do your clothes accommodate different body types?
Absolutely! Our collections are thoughtfully curated to flatter a variety of body shapes, with designs that offer comfort and elegance. Look for specific fit notes on product pages for guidance.
Q: Are plus sizes available?
Yes, we offer a range of sizes, including plus sizes. Our goal is to make every woman feel confident and beautiful in our clothing.
Q: What if I receive an item and it doesn't fit?
We understand that finding the perfect fit can be challenging. If an item doesn't fit as expected, you can return or exchange it within 14 days of delivery. Please refer to our Returns & Exchanges section for more details.
🧵 Product Details & Care
Q: What materials are used in your clothing?
We prioritize high-quality, comfortable fabrics such as cotton, linen, and soft blends that are gentle on the skin and easy to care for.
Q: How should I care for my garments?
Care instructions are provided on each product page and on the garment's label. Generally, we recommend gentle machine washing in cold water and air drying to maintain the integrity of the fabric.
Q: Are your products ethically made?
Yes, we are committed to ethical sourcing and manufacturing practices. We work with suppliers who share our values of sustainability and fair labor.
🛍️ Ordering & Payment
Q: How do I place an order?
Simply browse our collections, select your desired items and sizes, and add them to your cart. Proceed to checkout and follow the prompts to complete your purchase.
Q: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), and other secure payment options.
Q: Is it safe to shop on your website?
Yes, our website uses SSL encryption to protect your personal and payment information.
Q: Can I modify or cancel my order after placing it?
If you need to make changes to your order, please contact us as soon as possible at hello@cathy-linda.com. We'll do our best to accommodate your request before the order is processed.
🚚 Shipping & Delivery
Q: Do you ship internationally?
Currently, we ship within Canada. We are exploring options to expand our shipping destinations in the future.
Q: What are your shipping options and rates?
We offer standard and expedited shipping options. Shipping rates are calculated at checkout based on your location and chosen delivery method.
Q: How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. Expedited shipping options are available for faster delivery.
Q: How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number to monitor your package's progress.
🔄 Returns & Exchanges
Q: What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items with original tags. Please visit our Returns & Exchanges page for detailed instructions.
Q: How do I initiate a return or exchange?
Contact us at hello@cathy-linda.com with your order number and reason for return or exchange. We'll guide you through the process.
Q: Are there any items that cannot be returned?
For hygiene reasons, certain items like undergarments and final sale items are non-returnable. These exclusions will be clearly noted on the product page.
Q: When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
🎁 Gift Cards & Promotions
Q: Do you offer gift cards?
Yes, digital gift cards are available in various denominations and can be purchased through our website.
Q: How do I redeem a gift card or promo code?
Enter the gift card or promo code during checkout in the designated field. The discount will be applied to your order total.
Q: Can I use multiple promo codes on one order?
Only one promo code can be applied per order. Gift cards can be used in conjunction with a promo code.
👩💻 Account & Privacy
Q: Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and expedite future checkouts.
Q: How do I create an account?
Click on the "Sign Up" link at the top of our website and follow the prompts to set up your account.
Q: Is my personal information secure?
Yes, we value your privacy and employ industry-standard security measures to protect your data. For more information, please review our Privacy Policy.
📞 Contact Us
Q: How can I reach customer service?
You can contact us via email at info@cathy-linda.com. We strive to respond to all inquiries within 24 hours during business days.
Q: What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.