FAQs

Frequently Asked Questions (FAQ)

Welcome to our FAQ page. If you don’t see your question here, feel free to reach out to us at info@cathy-linda.com, we’re always happy to help.

ORDERING

Q: How do I place an order?
Browse our collection, select your size, click “Add to Cart”, and complete checkout. You’ll get an order confirmation email.

Q: Can I modify or cancel my order after placing it?
You may cancel your order within two hours of purchase by contacting our customer service team. If the order has already been shipped, you’ll need to follow the return process.

Q: I didn’t receive an order confirmation. What should I do?
First check your spam or promotions folder. If it’s not there, email us at info@cathy-linda.com.

Q: Do you offer gift cards?
Yes — please check the site for availability of digital gift cards.

SHIPPING & DELIVERY

Q: Do you offer worldwide shipping?
We currently ship within Canada only (as per our shipping policy).
We offer free shipping on all orders.

Q: How long does shipping take?
Orders are processed within 1-2 business days, Monday to Friday.
Estimated delivery is 5-7 business days after processing, depending on destination.

Q: How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. If you don’t see tracking updates after a few days, contact us.

Q: My tracking says “no information available.”
Tracking updates can take a few days. If you’ve waited longer than expected, email us at info@cathy-linda.com.

Q: What if my order is lost or damaged?
If your order arrives damaged, contact us within 48 hours.
If it’s lost, reach out immediately so we can investigate with the carrier.

PRODUCTS

Q: Are your dresses true to size?
Yes, they are designed to fit as described on the product pages. Please refer to the size guide on each product page for exact measurements.

Q: What are your dresses made of?
Material details are listed on each product page. Please check the product description for specifics.

Q: Are your dresses see-through?
No. We choose fabrics that ensure full coverage and comfortable wear.

Q: Do you restock sold-out items?
In some cases, yes. Sign up for restock notifications on the product page or join our email list.

Q: Do you offer custom sizing or tailoring?
Currently, we do not offer custom tailoring or sizing beyond the standard size options.

RETURNS & EXCHANGES

Q: What is your return policy?
Returns are eligible within 14 days of delivery date. Items must be in original, unused condition with all tags attached and in the original packaging.
Return shipping is paid by the customer unless the item is defective or incorrect.

Q: How do I start a return?

Email us at info@cathy-linda.com with your order number, reason for return, and any relevant photos.

We’ll send you a return authorization and instructions.
Safely package the item including all tags and original packaging, and ship it using a trackable service.

Q: How long does it take to receive my refund?
Once we receive and inspect your return:

We will notify you of approval within 6 business days.
Approved refunds are processed to your original payment method within 10 business days.

Q: Can I exchange an item?
Yes — for incorrect or defective items we offer exchanges. Contact us within 14 days of delivery, and we’ll cover return shipping in eligible cases.
If you ordered the wrong size, you’ll need to follow the return process then place a new order for the correct size.

Q: Are there any exceptions?
Yes — custom or personalized items, and hygiene products such as undergarments may be non-returnable unless unopened and unused.

PAYMENTS & SECURITY

Q: What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express, Maestro).
We also accept Apple Pay, Google Pay, and Shop Pay.

Q: Is your checkout secure?
Yes — all transactions are encrypted and handled securely using industry-standard protections, including 3D Secure and other device-authentication methods.

Q: Are taxes or customs fees included?
Taxes or customs fees may apply depending on your location and order. (Adjust this sentence as applicable based on your exact policy.)

CUSTOMER SUPPORT

Q: How can I contact you?
Email us at info@cathy-linda.com.
You can also call +1 289-274-0984.

Q: What are your support hours?
Monday to Friday, 9:00 AM – 5:00 PM; Saturday to Sunday, 10:00 AM – 5:00 PM. Cathy & Linda.
We normally respond within 24-48 hours on business days. Cathy & Linda.